First off, I'd like to say that I like to support ALL sponsors of the Gripboard and take my business to them before any other website/store. Recently, I had five or six grippers or so lying around that I bought without having rated first, and have always wondered what they rate. I decided to contact Jedd, as I read that he rates people's personal grippers.
My experience was 5 out of 5 stars. First off, whether you contact Jedd through PM on gripboard or through his email, he responds extremely fast. Like, within the same hour fast. For the fastest response, email is best. You are also communicating directly with Jedd, not a customer service rep. I don't know about anybody else, but in this day and age, I still appreciate the personal touch when making a purchase.
I mailed my grippers out and the whole time they were in shipment, Jedd was corresponding with me. Updating me on tracking, making visits to the post office to see if they were in yet, etc. He was trying to get me the quickest possible service with the holidays right around the corner. When they arrived, he rated them that same day and had them shipped back out to me the same day. I had the grippers back in my possession 2 days after he received them and rated them.
I have to say, I had an ebay business for several years and have a lot of experience dealing with customers, and the post office. So I know how this stuff goes, and quite frankly the level of service you get with Jedd and DieselCrew is unmatched. Do I promise the same results for every single customer? Obviously not. But what I can say is that Jedd will take care of your order in the absolute fastest manner he possibly can. He has a passion for this sport and is not in the business simply to make a buck.
A few other little things that I noticed and appreciated:
-I sent my grippers out all dirty and full of chalk. When I opened the package upon return, i got a whiff of WD40. He cleaned them up well.
-He wrote the rating in marker on both sides of the tag, so I could see the number from the shoebox I keep my grippers in.
-He put the rating tag on the dogleg of the grippers, so I no longer have to pay attention to which handle I'm putting in my hand (if you're a lazy guy like me, you'll appreciate this).
-Ratings were not rounded up or down but were given to the exact decimal (ie my COC 2.5 was like 125.189383 or something).